Need help using Lacunr, hit an error, or want to report a report-accuracy issue? Start here.
Common questions
- Nothing generates / “credit balance too low”. The AI providers behind the app are usage-billed. If their account runs out of credit, requests fail. Top up the provider account (see the operator’s setup notes) and try again.
- A finding looks wrong. That is expected — outputs are drafts. Always verify against the images. If you want to flag a systematic issue, use the form below (topic: Clinical / report accuracy).
- Export or delete my data. Sign in, then use the self-serve controls on the Privacy page.
- Account / sign-in issues.Use the form below (topic: Account & access).
Report a security issue
Found a vulnerability? Please report it privately via the form (topic: Security), with enough detail to reproduce. Do not publicly disclose until we have had a reasonable chance to fix it.
Send a message
Or email support@lacunr.com.